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The role of knowledge management systems on the export performance of manufacturing firms: evidence from Zimbabwe

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dc.contributor.author Edmore, Tarambiwa
dc.contributor.author Chengedzai, Mafini
dc.date.accessioned 2019-03-28T13:26:44Z
dc.date.available 2019-03-28T13:26:44Z
dc.date.issued 2017-11-02
dc.identifier.issn 2146-0744
dc.identifier.uri http://repository.cuz.ac.zw:8080/xmlui/handle/123456789/98
dc.description.abstract There is a general acceptance that Knowledge Management Systems (KMS) are a primary source of value and have taken a center stage in the definition, operation and performance of most business organisations. However, their use within the manufacturing sector in developing countries remains inconsistent. This article investigated the role of KMS in enhancing the export performance of firms operating within the manufacturing sector in Zimbabwe. The study used a quantitative approach in which a survey questionnaire was distributed to 555 managers drawn from 185 manufacturing firms based in Harare. Data analyses involved the use of descriptive statistics, Spearman correlations and regression analysis. The results of the study showed that combined IT/social driven KMS exerted the greatest impact on export performance. The availability of both information technology centered and social centered KMS influences export performance by improving the firm’s export strategy, export commitment, export orientation, export growth, export sales, export profits and export market share. en_US
dc.language.iso en en_US
dc.publisher International Journal of eBusiness and eGovernment Studies en_US
dc.subject Knowledge management systems en_US
dc.subject Export performance en_US
dc.subject Manufacturing firms en_US
dc.subject Zimbabwe en_US
dc.title The role of knowledge management systems on the export performance of manufacturing firms: evidence from Zimbabwe en_US
dc.type Article en_US


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